Technical support
Someone picks up: by phone, remotely, on site, or at our office. We move quickly, and we explain every step.
Phone, remote, on site, or at our office, and a technician from our team, never an anonymous call centre.
Sherbrooke · QC
When things break, a technician picks up.
A team of 6 technicians and network administrators who keep day-to-day IT simple for small and medium businesses, for more than 20 years. One call: someone answers, and the work begins.
By the numbers
400+
clients in Estrie (QC)
1,200+
workstations managed with Datto RMM
1,900+
workstations protected by Bitdefender
4 technicians, 2 network administrators, at your service
01 · What we do
We cover your whole infrastructure.
From everyday troubleshooting to major projects, we handle the essentials of your technology.
Cybersecurity
Bitdefender EDR and MDR on your workstations, verified backups, and security awareness for your team. We watch, and we respond.
Tested backups, awareness training with KnowBe4, and realistic phishing tests.
Managed services
Datto RMM watches your workstations and servers around the clock. Updates, alerts and reports are handled for you, at a flat rate.
Patches, alerts and reports, without you having to think about it.
IT projects
Migrations, networks, servers, deployments: a clear plan, a real timeline, from the first call to delivery.
Microsoft 365 migrations, networks, servers, deployments, with a timeline we stick to.
Procurement
Hardware, software and Microsoft licences: ordered at the right price, set up and ready to use.
Microsoft licences resold through ITCloud, one vendor for your whole fleet.
IT consulting
A partner who lines your technology up with your strategy, not the other way around.
Budgets, planning, platform choices, one contact who speaks your language.
02 · Our plans
Clear plans, no surprises.
Pay as you go, no contract, except for SBK Unlimited: a 12-month contract covering every workstation. No plan is needed: it’s $105/hour per call. SBK Essential is recommended to manage and protect your computers, and tell us when something goes wrong, hardware or software.
A Microsoft licence reseller and partner through ITCloud, we manage your licences in the same place as the rest of your fleet.
SBK Unlimited Unlimited support
12-month contract
- Must cover every workstation in the business
- Unlimited support: remote, on site, or at our office
- Travel included
- Includes everything in SBK Essential
- Hardware and integration projects billed separately
For workstations where a day of downtime costs more than the plan.
SBK Essential The monitored basics
- Datto RMM: monitoring and management
- Bitdefender EDR
- MDR: managed detection and response
The baseline most of our clients add to their fleet.
SBK Vigilance Security awareness
- KnowBe4: security training
- Realistic phishing tests
- Progress tracking
For teams that get a lot of external email.
Bitdefender only Protection only
- Antivirus and EDR protection
- Deployment and setup included
When support is already covered elsewhere.
Not sure which plan fits? Describe your setup. We’ll tell you what applies.
03 · Our team
Who picks up the phone.
Dial the right person’s extension, or send them an email.
-
Technical support
ext.1 support@sbktechno.com
-
Eve Accounting and administration
ext.2 eve@sbktechno.com
-
Carl Owner and network administrator
ext.3 carl@sbktechno.com
-
Jacob Network administrator
ext.8 jacob@sbktechno.com
-
Felix Technician
ext.4 felix@sbktechno.com
-
Yannick Technician
ext.5 yannick@sbktechno.com
-
Océanne Technician
ext.6 oceanne@sbktechno.com
-
Geoffrey Technician
ext.9 geoffrey@sbktechno.com
-
Tess Accounting
04 · Careers
Who picks up the next call?
We work hard, we laugh hard, and we look after our clients, while learning every day. Tasks line up with each person’s strengths and interests: a multidisciplinary team that is effective and motivating. Into IT, and you love giving great service? Our team is waiting for you.
-
IT Infrastructure Administrator (SysAdmin) Open position
Infrastructure, on-prem and cloud: networking, storage, virtualization, backups, monitoring.
Apply -
IT Technician Open position
Workstations, servers, software and systems: a lot of IT, and users to help by explaining how things work.
Apply
Check what sounds like you
Then it’s worth reading on…
If you join the team…
- You’ll get to make decisions and propose plenty of solutions.
- You’ll document your work, of course, so the team stays effective for the long term.
- You’ll work at client sites and from home; it varies.
- You’ll share what you know, learn from others, and help build one hell of a team.
Benefits
- Competitive salary
- Group insurance
- Ongoing training
- Hybrid remote work
- 4 weeks of vacation
- A tight-knit team
Don’t see the role you want? Write to us directly: tell us what you love to do.
05 · Get in touch
Let’s talk about you.
A question, a project, a job application? Reach us by phone, by email, or with the form below. One team, no queue. We serve small and medium businesses in the Estrie region and beyond.
-
Hours
Monday to Friday
7 a.m. to 7 p.m. -
Emergency line
Available outside business hours for critical outages.
-
Address
4505 Boul Bourque, Suite 121
Sherbrooke, QC J1N 3B9 -
TeamViewer
Download TeamViewer QuickSupport