Privacy policy

Who is responsible

SBK Techno is responsible for the personal information collected on https://sbktechno.com. For any question, write to support@sbktechno.com.

This policy describes only the site’s actual processing. It covers no advertising, audience analytics, customer accounts or online payment, because the site offers none of those functions.

Information we collect

When you use the contact form, you voluntarily provide your name, your company if you give it, your email address, your phone number if you give it, the request type, the position or plan concerned, the CV, portfolio or LinkedIn link if you provide it, your message and, if you add them, attachments (images, PDF or Word, Excel or PowerPoint documents).

When you use the chat, you provide your name, your company if you give it, your email address, your message and, if you add one, a screenshot. The conversation is sent to the team through Microsoft Teams.

The server also automatically receives technical data: IP address, date and time of the request, requested address, user agent and error logs. This data is used for security, diagnostics and abuse prevention.

The form and the chat use Cloudflare Turnstile to check that a human is filling the request. The resulting token is verified with Cloudflare together with your IP address.

How we use the information

• answer your request, call you back or reply by email;
• process a job application and communicate with you about it;
• follow up on a conversation or a file;
• protect the site against spam, abuse and attacks;
• meet our legal obligations and exercise our rights.

We do not sell your information and we do not use it for targeted advertising, commercial profiling or retargeting.

Cookies and local storage

The site sets no advertising cookie and no audience-measurement cookie. It uses the browser’s local storage for preferences and conversation continuity:

• sbk.lang: the chosen language, until you clear it;
• sbk.visits: a visit counter that selects a text variant, until you clear it;
• sbk.chat and sbk.chat.orphans: conversation tickets that let you resume a thread, until you clear them or the session expires;
• sessionStorage: temporary TeamViewer link state, cleared when the tab closes.

Third-party services loaded by the site may receive technical data and set their own cookies: Adobe Typekit for fonts, Cloudflare Turnstile for the human check and Google Maps for the embedded map. Their processing is governed by their own policies.

Recipients and service providers

Your information is available to the SBK Techno team handling your request. It may also be processed by the following providers, only for the functions described:

• Microsoft Teams and Microsoft Graph: delivery of chat messages and screenshots to the team queue, and reading of replies;
• Cloudflare Turnstile: human verification of the forms;
• Adobe Typekit: loading the site’s fonts;
• Google Maps: embedded map of the address, loaded only in the contact section;
• our hosting provider and mail provider: site hosting, email delivery through SMTP or the local mail service, and technical logs.

Some providers may process data outside Quebec or Canada. We use providers that offer contractual protection guarantees and we send them only what the relevant function requires.

We do not disclose your information to other third parties, unless the law requires it or you explicitly consent.

Retention

• request and application emails remain in the team mailbox for as long as needed to follow up, then are deleted;
• contact-form attachments are never stored on the site: they are read during the request, attached to the email, and the temporary files are then destroyed;
• chat screenshots are kept for at most 14 days, then deleted by the retention sweep triggered when the chat is opened or by the host's scheduled task;
• the chat session expires after 1 day;
• server technical logs are kept according to the hosting provider’s configuration, for security and diagnostics;
• local storage and session storage remain in your browser until cleared or the tab closes.

Your rights

You can request access to your personal information, its correction or deletion, or withdraw your consent, and ask any question about its processing. Write to support@sbktechno.com; we answer within 30 days.

If a response does not satisfy you, you can contact the Commission d’accès à l’information du Québec.

Security

The site uses HTTPS, security headers, access control on internal files, a human check and rate limits. Access to information is limited to people who need it. No internet transmission is absolutely secure, but we take reasonable measures to protect your information.

Changes to this policy

We may update this policy to reflect a real change to the site or the law. The current version is always published at this address, with its update date.

Contact us

For any question about this policy or your information: support@sbktechno.com.